Refund Policy

Subscriptions

NameTrail subscriptions are billed in advance on a recurring basis. You can cancel at any time from your billing settings - your plan stays active until the end of the current billing period, and you will not be charged again after that

If you were charged in error, or experienced a problem that prevented you from using the service, contact us within 14 days of the charge and we will review your request for a full or pro-rated refund.

Credits

Credits are a one-time purchase that never expire. Because credits are consumed the moment a search runs, used credits are non-refundable. Unused credits packs may be refunded within 14 days of purchase if you have not yet spent any credits from that pack.

Data Cleanup

Data Cleanup is a one-time 90-day removal campaign. If we cannot begin the campaign, contact us within 30 days for a full refund. Once removal requests have been submitted to third-party data brokers, the service has been consumed and is normally non-refundable. This does not limit any mandatory rights available under applicable law.

How to request a refund

Email support@NameTrail.net with the email address on your account and the charge in question. We aim to respond within 2 business days. Approved refunds are returned to your original payment method.

Contact

Questions about these terms? Email support@NameTrail.net.